Shipping policy

** For international shipping : Delivery might delay due to the COVID 19 and military attack of Russia. Also, shipping cost increased due to above. We will update them once the both situation settles down.

When the product is shipped, we will send you a shipping completion email.
We apologize for the inconvenience, but please check the delivery status from the baggage slip number in the email.

About delivery company and delivery method

■ Domestic delivery

It is a flat rate nationwide. However, free shipping is available for orders totaling 10,000 yen (tax included) or more.

[No date and time specified]
・Japan Post Co., Ltd."Click Post"(Deliver to mailbox):350 yen (tax included) I will mail it by mail.

[Date and time specified]
・Yamato Transport Co., Ltd.'s"Takkyubin"(Home delivery service):We will deliver it for 660 yen (tax included).

■ Overseas delivery

・We will send it by international mail from Japan Post Co., Ltd.

About product shipping status

You can check the delivery status of the product from the inquiry system of the shipping company.

Japan Post Individual Number Search
https://trackings.post.japanpost.jp/services/srv/search/input

Kuroneko Yamato's luggage inquiry system
http://toi.kuronekoyamato.co.jp/cgi-bin/tneko

Delivery area

In Japan. Some overseas delivery is also supported.

The following deliveries are not available. Please note.
・ Delivery at post office/shipping company office (pick-up at shipping company office)
・ Transfer of goods to a delivery address other than the delivery address specified by the customer in advance

Days to ship

It will be shipped in about 2 to 5 days after the order is confirmed.
The delivery time depends on the shipping address. Customers in the Honshu area will be delivered the day after the shipping date at the earliest.
* Saturdays, Sundays, and public holidays are closed days.

Delays may occur in the following cases, including when you request a delivery date and time. Please note.
* It may take some time depending on traffic conditions, weather, and areas (Hokkaido, Kyushu prefectures, Okinawa prefectures, remote islands, etc.). Please note.

About delivery date and time specification

It depends on the shipping method.

<Deliver to Mailbox >
 Since it will be mailed by Japan Post Click Post, please note that we are not able to accept the specified date and time.

<Home Delivery Service>
You can specify the date and time.
The delivery time is as follows.
1. Unspecified
2. In the morning
3.14:00-16:00
4.16:00-18:00
5.18:00-20:00
6.19:00-21:00
 * Please note that for some areas, it may not be possible to specify the delivery time. 

Necessary charges other than the product price

Consumption tax, shipping fee.

Payment methods

We accept payment via credit cards, various payments by Shopify payment, PayPal, and Amazon Pay.

Time of payment

Payment will be confirmed when the product order is confirmed.

Time of delivery

・ We will ship within 5 business days after payment is confirmed. We will contact you by email as soon as we know the delay or the possibility of the delay.

・ For the shipping date, please check the shipping completion email that will be sent to the registered email address on the product shipping date.

About returns/exchanges/cancellations

・Basically, we do not support returns, exchanges, or cancellations after the product has been shipped. Please contact us as we can only replace the product if it is defective. We will bear the shipping cost if the item is defective.

・Return deadline Please contact us within 7 days of shipping the product.

About long-term absence/Refuse packages 

Please refrain from returning the product if you are absent for a long period of time or decline the receipt.
If you find it difficult to receive the item due to inconvenience after completing your order, please contact us by contacting us.
If you are absent for a long period of time or decline to receive the item due to customer's convenience, you may be asked to refrain from using the site, so please be sure to receive the item.

 Customer support/reception hours

Email address contact@rytokyo.com
Reception hours Weekdays 11:00-17:00
* Saturdays, Sundays, national holidays, summer holidays, year-end and New Year holidays, it may take some time to respond.